• State settles propane refund case
    April 01,2014
    • Email Article
    •  
    •  Print Article
     
    State settles

    propane case

    MONTPELIER ó The Vermont attorney generalís office says it has settled a consumer protection complaint against Irving Oil for about $425,000 because it delayed removing propane tanks and issuing refund checks after customers ended their propane service.

    The state said the settlement included refunds of almost $166,000 to Vermont consumers, a $160,000 payment to the Low Income Home Energy Assistance Program and $100,000 in civil penalties to the state of Vermont.

    Vermont law generally requires companies to remove propane tanks and issue refunds within 20 days of a customerís request. Irving identified 197 consumers affected between 2010 and 2012.

    Irving spokeswoman Samantha Robinson said the company worked with the state to resolve the issue and theyíve changed their procedures.

    Refund checks should be issued within six weeks.
    • Email Article
    •  
    •  Print Article
    2 Comments
    MORE IN Vermont News
    The state is allowing Vermontís largest utility to continue accepting community-scale solar... Full Story
    WATERBURY ó Itís all about the heat, the sweet, the smoke, and the savory. Full Story
    Striking the barbecue balance
    MONTPELIER ó Gubernatorial candidate Bruce Lisman is challenging his rival for the Republican... Full Story
    More Articles