• State settles propane refund case
    April 01,2014
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    State settles

    propane case

    MONTPELIER — The Vermont attorney general’s office says it has settled a consumer protection complaint against Irving Oil for about $425,000 because it delayed removing propane tanks and issuing refund checks after customers ended their propane service.

    The state said the settlement included refunds of almost $166,000 to Vermont consumers, a $160,000 payment to the Low Income Home Energy Assistance Program and $100,000 in civil penalties to the state of Vermont.

    Vermont law generally requires companies to remove propane tanks and issue refunds within 20 days of a customer’s request. Irving identified 197 consumers affected between 2010 and 2012.

    Irving spokeswoman Samantha Robinson said the company worked with the state to resolve the issue and they’ve changed their procedures.

    Refund checks should be issued within six weeks.
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